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Hi. I am a versatile writer with extensive software experience highlighting the strengths and value brought to the market by emerging technologies. I enjoy working across research, design, engineering, and sales teams to best understand and communicate how we solve problems to deliver optimal solutions.

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Professional Experience 

Technical Writer
Podium Data/Qlik (Podium acquired by Qlik in July 2018)
2015-2023

Produced online help for ingestion and preparation of legacy data formats and business analytics. Published end-to-end documentation including the end-user help site, release notes, API guides, technical briefs, and product specification sheets. Worked with international development teams to integrate new features and technologies.

  • Revised and structured acquisition technology documentation

  • Reorganized help site to promote data integration platform

  • Produced tutorial examples for advanced data functions

  • Wrote and updated SQL-based User Defined Function (UDF) matrices

  • Authored Qlik cloud catalog and business glossary features

  • Maintained ongoing release documentation, installation guide (command line install for product integration with primary Hadoop components), and online help for on-premises catalog

  • Collaborated with technical leads to translate overarching company goals and strengths into clear instructional content

  • Updated versioned content to reflect new features and enhancements

  • Assisted with customer support troubleshooting and business development resources as required

Technical Content Writer
Scratch Marketing 
2014-2015

Lead content direction for virtualization and cloud solution providers, software, and service clients. Defined PR strategy through byline pitching, execution, and coordination of inbound content with media outlets. Developed content across social channels to drive brand recognition and digital authority. Conducted competitive market analyses, survey administration and reporting, campaign strategy and messaging. Wrote and designed customer-facing and sales enablement materials: solution sheets, alliance and joint solution presentations, and technical documentation for VMware, EMC, VCE, Endeavour Partners, Amdocs, and IBM. ​​

  • Wrote industry leadership bylines and tweets for clients

  • Developed content across social channels to drive brand recognition and digital authority

  • Authored and maintained client WordPress blogs

  • Designed PowerPoint presentations for internal/external campaign launches

  • Assisted with client SEO strategy by identifying optimal keywords

  • Designed layout and wrote marketing content for new websites

Proposal Manager
Jenzabar
2007-2013

Managed strategy and execution of proposals in support of sales efforts. Created and maintained technical functionality matrices and assisted with bid positioning for key prospective colleges, universities, and installed base. Coordinated incoming proposals, delegated project tasks and fulfillment of bid requirements and production, wrote original and boilerplate responses and maintained response database. Monitored trends across competitive Enterprise Resource Planning (ERP) vendor/partner landscape and managed competitive proposal analysis through FOIA requests and reviews.

  • Wrote white papers positioning Jenzabar as a leader in education software technology and design 

  • Developed and implemented bid strategies for three product lines and ancillary modules 

  • Managed proposal writers and coordinated projects with marketing team

  • Worked with implementation teams to optimize bid-specific hardware specifications and project timelines 

Consultant Journalist
Decision Resources
Contractor
2000-2005

Composed journal pieces for ‘TeleScope’ – a monthly financial publication offering economic insights and market forecasts on emerging domestic and international telecommunications advancements. Wrote articles for ‘Spectrum’ – an internationally distributed paper offering expert commentary on issues shaping global IT sectors.

Education and Skills

Education

2001 BS Psychology, Art History minor, Bard College, Annandale-on-Hudson, NY 

Coursework: Graduate credits earned for Business Writing and Principles of Editing at Harvard Extension School

Certifications: Technical Writing, Expert Rating; Introduction to XML Authoring, online-learning; Applied Data Analytics using Qlik Sense; Learn SQL, Codecademy.

Skills

Microsoft Office (Word, Excel, PowerPoint), LibreOffice, RoboHelp, MadCap Flare.

Development management tools: Assembla, Jira, Confluence, GitHub.

Links to articles and topics

Qlik online help topics

Optimizing with k-means: A real-world example

Time series forecasting

Understanding your data with catalog tools (authored all nested topics for cloud catalog)

What is Qlik Catalog? (authored all nested topics for enterprise catalog)

Change Data Capture (CDC)

Qlik specification documents

Qlik Data Catalyst Release Notes

Qlik Data Catalyst API Specification

Podium Data Processing Rules Engine Specification

Scratch Marketing + Media articles and sales enablement

Big Talent Converges with Big Data in the Hub - blog post

Crowdly: Customer Engagement through Social Media - CEO post

Leadership Onboarding - client article

VMWare Cloud Automation - sales enablement

VMware Horizon 6 + VCE Vblock Systems - sales enablement

Splunk Log Insight - sales sheet

SAP HANA on VMware vCloud Suite - pitch plan

VCE Vblock + VMware Horizon 6 - joint solution sales sheet

Jenzabar Student Information Systems (SIS)

Teaching with Technology: What Teachers and Students Need to Succeed - article

Jenzabar Non-Traditional System 3.5 - user guide

Jenzabar Student Administrative System Proposal

Tech journalism articles

Wireless Technology Marketplace Articles

  • Alta Vista Offers Ad-supported Internet Access

  • Cisco Sets the Pace in the Teltech Race

  • Qualcomm Launches CDMA into the Future

Singapore: Telecommunications Hub of Southeast Asia

Miscellaneous

Honoré Pâtisserie business plan

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